Privacy Policy

At Toyota Tsusho Corporation (hereafter referred to as “the Company”), we feel that it is our social responsibility to appropriately handle and securely manage the information that is provided to us by our customers. Moreover, it is our belief that this concept forms the basis for establishing a trustworthy relationship with customers.

In order to protect the privacy of personal information provided by our customers, the Company adheres to all laws and regulations related to personal privacy protection, including?the law about protection of personal information, as well as guidelines stipulated by the competent minister. At the same time, the Company has established the following basic policies for protecting our customer’s privacy. In this way, the Company is striving to appropriately handle and protect personal information.

[Our personal information protection management system and activities]

Based on the company regulations “Regulations for the management of confidential information and personal information,” we have appointed a personal information management officer, a personal information management department, and information management officers in each department of the company as part of our personal information protection management system, and are carrying out personal information protection management activities.

Examples of personal information protection activities
  • We include personal information protection as a management item in our comprehensive risk management activities (Check 10 activities) and strive to comply with the law.
  • We require all individuals engaged in work at Toyota Tsusho, including secondees and temporary staff, to regularly complete training on personal information protection (such as e-learning).
  • We regularly inspect and properly manage the confidential information management ledger, including personal information.
  • We conduct regular awareness-raising activities on personal information protection, including checking how personal information is handled across all departments and sharing information via the intranet.
  • We require that any violations related to the handling of personal information be reported to the designated contact point in accordance with our company-wide emergency reporting system, “Bad News First & Fast.”
  • We deal with violators appropriately in accordance with the work regulations and reward and punishment regulations.

I．Appropriate Acquisition of Personal Information and Notification / Announcement of Purpose of Use

We will acquire personal information (meaning personal information as defined in the Personal Information Protection Act) by appropriate means, specifying the purpose of use as much as possible. When acquiring personal information, we will either announce the purpose of use in advance, or notify or announce it to the customer promptly after acquisition. However, if we acquire the information directly from the customer in writing, etc., we will clearly state the purpose in advance (hereinafter, these measures will be collectively referred to as “notification/announcement, etc.”).

II．Use of Personal Information

We will not use personal information in a manner that may encourage or induce illegal or unjust acts. We will use personal information only within the scope of the purpose of use that we have notified or announced to the customer. However, this does not apply if we have obtained the customer’s consent in advance, or if it should be treated as an exception under law.

III．Provision of personal information to third parties

We will not disclose or provide personal data (meaning personal information that constitutes a personal information database, etc.; a personal information database, etc., is a collection of information including personal information, systematically organized so that specific personal information can be searched for, as stipulated by the Personal Information Protection Act and Cabinet Orders) to third parties without the prior consent of the customer. However, this does not apply in the following cases.
  • When required by law
  • When necessary to protect the life, body, or property of a person, and it is difficult to obtain the customer’s consent
  • When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain the customer’s consent
  • When it is necessary to cooperate with a national or local government agency, or a person commissioned by them, in carrying out duties stipulated by law, and obtaining the customer’s consent is likely to impede the performance of such duties
  • When providing to a business contractor within the scope necessary for the performance of our business

IV．Management of personal information

We strive to keep the personal data we handle accurate and up-to-date to the extent necessary to achieve the purpose of use, and to take necessary and appropriate measures to prevent leakage, loss, damage, or unauthorized access, and to supervise employees and contractors to ensure appropriate management.

V．Inquiries regarding held personal data

When we receive a request from a customer (including an agent) for disclosure, notification of the purpose of use, correction, suspension of use, or suspension of provision to a third party of the customer’s held personal data (excluding personal data that we have the authority to disclose or correct, etc., and whose existence or non-existence is specified by government ordinance as harming the public interest or other interests), we will respond to the request within a reasonable range after confirming that the request is made by the customer (including an agent) in accordance with the law.

VI．Handling of complaints

We will promptly and appropriately respond to complaints from customers about the personal information we handle, and will strive to establish an internal system for this purpose.

VII．Personal．Personal information management officer and department

Managing Director: Makiko Hamase (CHRO) Promotion Department: General Affairs Department 　*Information management officers have been appointed in each department of the company

Enacted April 1, 2005
Reformulated January 1, 2015
Reformulated April 1, 2022
Reformulated March 1, 2025